FAQ
Frequently Asked Questions
Service–your satisfaction is our first Priority. Welcome to send us your feedback so that we can improve our service and products.

Are you a factory?
Yes! We’re a professional custom hat factory in China. We can share factory pictures or arrange a video chat for you. We not only manufacture custom hats for clients but also offer our own brand hats for sale.
How can I proceed with the order?
After payment:
1. We confirm all the details with you.
2. We create a pre-production sample for your approval (7 working days).
3. Upon your confirmation, bulk production begins (14-30 working days).
Do you have any certifications?
Yes, we have certifications such as SGS, RGS, Reach, GRS, BCI, GOTS, OEKO-TEX, and more. We can send you the certifications for your reference.
Can I mix the color?
Certainly! You can mix up to 3 colors for orders of 24 pieces. Our top-selling colors include black, navy, olive, and red.
How do I place an order?
Please contact for your basic or full customization options for hats. Share us your logo/designs!
What's the production time?
Rush order: within 7 days
Sample time: 7-9 working days
Bulk production time: 14-30 working days after confirmation of the pre-production sample
Can I get a free sample before bulk order?
Certainly! Ordering between 50-100 pieces qualifies you for a free pre-production sample. Otherwise, the base sample cost is US$50 per piece. We’ll send you a picture or video to confirm the sample before bulk production.
Can you send me a catalog to choose from?
We specialize in custom products and don’t maintain a stock catalog. However, we can provide examples of hats we’ve made for style reference. You can select a hat style and customize it with your design!
Can I change details in the production stage?
Changes to details during the production stage depend on the progress of hat manufacturing. If production has already commenced, we’re unable to accommodate changes. However, if production hasn’t begun, we’ll confirm with the production team. If changes are possible, we’ll do our best to accommodate them.
What payment methods do you support?
We accept PayPal and credit cards, including American Express, Visa, and MasterCard, for trade assurance orders.